raja24 Privacy Policy

1. Introduction

This Privacy Policy applies to all users of raja24's website, mobile applications, and related services (collectively, the "Platform"). raja24 (the "Company", "we", "us", "our") operates as an online betting and casino platform targeting users in Indonesia and operates under international gaming licenses. We are committed to complying with applicable data protection laws, including standards equivalent to the General Data Protection Regulation (GDPR) and local Indonesian data protection principles where applicable.

As a licensed online gaming operator, raja24 is legally required to collect and verify certain personal information to comply with Know Your Customer (KYC) regulations, anti-money laundering (AML) laws, responsible gaming obligations, and licensing requirements. This Privacy Policy describes our data handling practices in detail and explains the rights you have over your personal information.

2. Information We Collect

raja24 collects several categories of personal information to provide, maintain, and improve our services. The types of information we collect include:

2.1 Information You Provide Directly

When you register for an account, deposit funds, withdraw winnings, or contact customer support, you provide us with personal information including:

• Identity Information: Full legal name, date of birth, nationality, government-issued ID number (Indonesian KTP number or passport number).
• Contact Information: Email address, phone number, residential address, postal code.
• Account Credentials: Username, password (stored in encrypted form), security questions and answers.
• Financial Information: Bank account numbers (BCA, BRI, BNI, Mandiri, etc.), e-wallet account details (OVO, DANA, GoPay, etc.), payment card numbers (partial, for verification), transaction history.
• Verification Documents: Copies of government-issued IDs (KTP, passport, driver's license), proof of address documents (utility bills, bank statements), selfies for facial recognition verification.
• Communication Records: Messages, emails, live chat transcripts, and other correspondence with raja24 customer support or management.

2.2 Information Collected Automatically

When you use raja24's Platform, we automatically collect technical and usage information including:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers.
• Usage Data: Pages visited, features used, time spent on each page, click patterns, navigation paths, search queries, games played, bets placed.
• Location Data: Approximate geographic location derived from your IP address to comply with geo-blocking and licensing restrictions.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, local storage data, and similar tracking technologies (see Section 8 for details).

2.3 Information from Third Parties

In certain circumstances, raja24 may receive information about you from third parties, including:

• Payment Processors: Transaction status, fraud risk scores, payment verification data from banks and e-wallet providers.
• Identity Verification Services: Verification results, fraud alerts, sanction screening results from third-party KYC and AML service providers.
• Marketing Partners: If you arrive at raja24 via an affiliate or marketing campaign, we may receive referral source data (but not your personal information unless you provide it to us directly).

3. How We Use Your Information

raja24 uses your personal information for the following purposes:

3.1 Service Delivery and Account Management

• To create, maintain, and manage your user account.
• To process deposits, withdrawals, and other financial transactions.
• To enable you to place bets, play games, and use all features of the Platform.
• To communicate with you regarding your account, transactions, and service-related updates.

3.2 Legal and Regulatory Compliance

• To verify your identity, age, and eligibility to use raja24's services (KYC compliance).
• To prevent fraud, money laundering, and other illegal activities (AML compliance).
• To comply with licensing requirements, legal obligations, and requests from regulatory authorities or law enforcement.
• To enforce our Terms & Conditions and detect violations such as multi-accounting, bonus abuse, or collusion.

3.3 Responsible Gaming and Player Protection

• To monitor betting patterns and identify signs of problem gambling behavior.
• To implement self-exclusion, deposit limits, and other responsible gaming tools you request.
• To provide support and resources for users who may be experiencing gambling-related harm.

3.4 Service Improvement and Personalization

• To analyze user behavior and preferences to improve the Platform's functionality, design, and user experience.
• To personalize content, game recommendations, and promotional offers based on your activity and preferences.
• To conduct market research, surveys, and product development initiatives.

3.5 Marketing and Communications

• To send you promotional emails, SMS messages, or push notifications about bonuses, new games, tournaments, and special offers (you may opt out at any time).
• To inform you about changes to our services, policies, or terms.

3.6 Security and Fraud Prevention

• To detect, prevent, and investigate security incidents, fraudulent transactions, and abuse of the Platform.
• To protect the rights, property, and safety of raja24, our users, and third parties.

4. Information Sharing and Disclosure

raja24 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating the Platform, including:

• Payment Processors: Banks, e-wallet providers, and payment gateways that process deposits and withdrawals.
• Identity Verification Services: KYC and AML service providers that verify your identity and screen for fraud or sanctions.
• Game Providers: Software providers (Pragmatic Play, Evolution Gaming, PG Soft, etc.) whose games you play on our Platform.
• Cloud Hosting and IT Services: Infrastructure providers that host our servers and databases.
• Customer Support Tools: Live chat platforms, email services, and ticketing systems.

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement, regulatory bodies, tax authorities, or courts when required by law or to:

• Comply with legal obligations, court orders, or subpoenas.
• Respond to lawful requests from government agencies or licensing authorities.
• Protect the rights, property, or safety of raja24, our users, or the public.
• Enforce our Terms & Conditions or investigate suspected violations.

4.3 Business Transfers

If raja24 is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the new owner or successor entity. We will notify you via email or prominent notice on our Platform before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

5. Data Security Measures

raja24 takes the security of your personal information seriously and implements industry-standard technical and organizational measures to protect against unauthorized access, disclosure, alteration, or destruction of your data.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. Users are responsible for maintaining the confidentiality of their own login credentials and should immediately report any suspected unauthorized access to their accounts.

6. Data Retention Period

raja24 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

6.1 Active Accounts

If your account is active and in good standing, we retain your personal information indefinitely to provide ongoing services and maintain your account history.

6.2 Closed Accounts

After you close your account, we retain certain information for legal, regulatory, and legitimate business purposes, including:

• Regulatory Compliance: Gaming licenses require us to retain transaction records, betting history, and identity verification documents for a minimum of 5–7 years (depending on jurisdiction) to comply with AML and licensing audits.
• Dispute Resolution: We retain records necessary to resolve disputes, investigate fraud, or respond to legal claims.
• Tax and Financial Reporting: Financial transaction data is retained for tax reporting and audit purposes as required by law.

After the retention period expires, personal data is securely deleted or anonymized so that it can no longer be associated with you as an individual.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can view most of your account information directly in your raja24 account dashboard. For a comprehensive data export, contact our support team.

7.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information (email, phone, address) directly in your account settings. For changes to legal name or date of birth, contact support with supporting documentation.

7.3 Right to Deletion (Right to Be Forgotten)

You may request deletion of your personal information in certain circumstances, such as when:

• The information is no longer necessary for the purposes for which it was collected.
• You withdraw consent (where consent was the legal basis for processing).
• You object to processing and there are no overriding legitimate grounds.

However, we may be unable to delete information that we are legally required to retain for regulatory, tax, or legal compliance purposes.

7.4 Right to Restriction of Processing

You may request that we restrict processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to processing.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.

7.6 Right to Object

You may object to processing of your personal data for direct marketing purposes at any time. You can unsubscribe from marketing emails via the link in each email or by contacting support. You may also object to processing based on legitimate interests, subject to our legal obligations.

7.7 Exercising Your Rights

To exercise any of these rights, contact raja24's Data Protection Officer via email at [email protected] with "Privacy Rights Request" in the subject line. We will respond to your request within 30 days. Proof of identity may be required to process your request.

8. Cookies and Tracking Technologies

raja24 uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content.

8.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. They allow the Platform to remember your preferences, keep you logged in, and track your activity across sessions.

8.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly. These enable core features like secure login, account access, and transaction processing. You cannot disable these cookies without affecting the functionality of the site.
• Performance Cookies: Collect anonymous data about how users interact with the Platform (pages visited, time spent, click patterns) to help us improve performance and user experience.
• Functional Cookies: Remember your preferences (language, currency, display settings) to provide a more personalized experience.
• Advertising Cookies: Track your browsing activity to deliver targeted ads and measure the effectiveness of marketing campaigns. These cookies may be set by third-party advertising networks.

8.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can block or delete cookies, but doing so may impact the functionality of raja24's Platform. For more information on managing cookies, consult your browser's help documentation.

9. International Data Transfers

raja24 operates as an international platform and may transfer your personal information to servers located outside of Indonesia, including to countries in Europe, Asia, or North America. When we transfer data internationally, we ensure that adequate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

These safeguards may include standard contractual clauses approved by regulatory authorities, adequacy decisions recognizing equivalent data protection standards, or your explicit consent.

10. Children's Privacy

raja24's services are strictly for individuals aged 21 years or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and close the associated account.

Parents and guardians are encouraged to monitor their children's internet usage and use parental control software to block access to online gambling sites.

11. Changes to This Privacy Policy

raja24 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any changes will be effective immediately upon posting the updated Privacy Policy on this page, with the "Last Updated" date revised accordingly.

We encourage you to review this Privacy Policy periodically. If we make material changes that significantly affect your rights, we will notify you via email or a prominent notice on the Platform. Your continued use of raja24's services after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy, our data handling practices, or wish to exercise your privacy rights, please contact us:

• Email: [email protected] (mark "Privacy Inquiry" in subject line)
• Live Chat: Available in-app 08:00–00:00 WIB daily
• Data Protection Officer: For formal data protection inquiries, contact our Data Protection Officer at [email protected] with "DPO" in the subject line.

We will respond to all privacy-related inquiries within 30 days of receipt. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.